09 Jun The Enterprise Use Case of Wearable Tech
Wearable technologies started as a consumer fad and fast approached the enterprise market as a true business phenomenon. The burgeoning consumer technology industry has raised its game in recent times, pushing for wearable technology solutions for employees to incorporate in their daily lives. Deploying wearable technology at the workplace presents unprecedented business opportunities for enterprise users in the form of enhanced collaboration and automation of mundane business operations.
The mobile and remote workforce requires new breeds of technologies to communicate, share information and interact with the on-site workforce and machines. For instance, Boeing employees use smartglass based applications to access complex assembly instructions and engineering specifications while manufacturing airplane parts. The technology enables Boeing workers to focus on the job at hand without having to move head and hands going through multiple volumes of instruction manuals. Manufacturing parts based on accurate information allows the company to save time, finances and efforts by avoiding product specification errors.
- Wearable gadgets stand to benefit remote workers who need to:
- Access information in real-time
- Collaborate, share or retrieve knowledge
- Provide and collect visual feedback about their working environment
Use hands to perform duties
Improved Identity Management
Cyber security issues surrounding consumer gadgets tend to get in the way of successful enterprise adoption, but wearable technologies can actually assist in improving security without introducing any offset in the security returns on investments. Common security measures including encryption and passwords are not immune to sophisticated cyber crime threads. Wearable technologies can bolster various aspects of security, including identity, biorhythms and biometrics, among others. For instance, smartbands can measure cardiac biorhythms to authenticate users. The same security measures could be used for consumers to authenticate payments and business organizations can leverage these capabilities to add convenience to consumer shopping experience, thereby generating more revenue streams.
Biometric information captured from wearable health trackers can provide doctors with instant access to accurate patient health information. Business organizations can use these technologies to verify personal injury claims that cost thousands of dollars in compensation in addition to countless working hours compromised. Wearable devices used outside of work premise are also potential gold mines for litigation purposes. For instance, a plaintiff claiming to have sustained injuries in a car accident that prevent him from participating in crucial physical activities at work. Analyzing the plaintiff’s personal fitness tracker data to confirm their physical wellbeing can yield a different story altogether.
Wearable technologies empower employees and businesses with the ability to analyze the wider contextual information as well as data from backend resources to improve performance and satisfaction. Wearable devices and big data analytics go hand-in-hand in yielding unprecedented insights into employee performance and progress. Tweaking organizational structure based on these insights allows business organizations to maximize returns on HR investments while ensuring employee satisfaction.
However, concerns surrounding security and employee interests in using wearable gadgets during work will continue to impact adoption rates at the workplace until these technologies reach maturity in terms of large-scale consumer adoption, low-cost and high security.
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